We align stakeholders on 'one version of the truth' through analysis and insight generation
Extensive engagement
- Engage with staff from shop-floor, to the exec corridor
- Understand an organisation’s challenges with on-the-ground experience
Co-creation of ideas
- Develop solutions through a range of forums (working groups, workshops etc.) which are sustainable and grounded in reality
- Use data-driven insights to inform decision-making
Practical implementation planning
- Generate a roadmap to reach solutions, and plan for potential barriers
- Prioritise based on feasibility / impact with leads in the organisation
Measuring / planning for success
- Agree processes and KPIs to monitor the success of initiatives
- Create buy-in and commitment across different layers of the organisation
We work together with staff at all layers of the organisation to co-develop solutions through:
Comprehensive data analysis
- Deep understanding of hospital, ambulance and social care datasets
- Ability to handle complex, messy data and triangulate datasets to deliver new insights
- Fast and accurate insight generation
Operational immersion
- Embedding within frontline teams to shadow staff and develop unparalleled knowledge on operational ways of working and challenges
- Sense-checking and enriching what we see in the numbers with insights from the ‘shop floor’
- Using operational knowledge to interpret, guide, and focus analysis
Understanding people, behaviours, and cultures
- Engaging staff across the entire organisation, from the executive board to the shop floor
- Investing time to understand people and their mindsets
- Reflecting insights about culture and capabilities
Creating consensus and mobilising staff
- Holding workshops to replay insights and ‘raise the mirror’ on opportunities
- Supporting data-driven decision making and prioritisation
We take a hands-on approach to implementation, working side-by side with operational teams:
Operationalise change
- Engage with stakeholders at the heart of embedding change
- Iterate and refine our approach with experts in the field
- Work side by side to deliver impact, not through creating ‘glossy documents’
Instil ownership
- Drive operational discipline across client teams
- Unblock barriers ‘live’ in cooperation with operational teams
- Provide on the ground capacity to drive pace
Track and review progress
- Frequently review progress against KPIs
- Identify potential bottlenecks, escalate issues and refine solutions where required
Our expertise in change management and organisational development underpins our approach to diagnostics, co-design, and implementation.
Embedding within teams on the ground
- Developing understanding of how people think and feel
- Learning ways of working and organisational history
Aligning thinking and direction
- Acknowledging and understanding core problems
- Creating consensus on need for change, and raising the mirror where necessary
- Creating a shared vision of what needs to change
Building coalitions
- Identifying champions, influencers, and potential blockers
- Empowering leaders to own the change
- Supporting teams to learn and influence others, increasing critical mass
Capability building
- Codifying improvement to sustain change
- Supporting teams to problem solve barriers and overcome challenges
Establishing a culture of ownership and operational discipline
- Shifting mindsets and behaviours
- Establishing accountability and transparency across teams
- Introducing process confirmation to review progress regularly
