A regional ambulance service was in the process of implementing 'Make Ready' and introducing internal workshops across the Trust to improve the reliability of vehicles and equipment available to their clinicians, increase the amount of clinical time available to provide patient care, and deliver significant financial savings to the Trust.
This would mean introducing two entirely new teams to the Operations Support directorate:
It would also require new IT infrastructure and tools, to support initial implementation and ongoing operations.
The complexity and magnitude of the task, involving several interdependent workstreams as well as interaction and collaboration with a large number of stakeholders (including frontline service delivery), required additional capacity and expertise not immediately available within the Trust. TN would support the initial implementation effort, kickstarting the ~5-year transformation (the most ambitious of its kind in any ambulance service in the UK).
Segmented programme into three workstreams:
Expedited the pace of delivery by actively driving implementation, collaboration, and problem-solving across organisational divisions within the Trust, and across a dispersed geography. Supported specific collaboration between Operations and Operations Support through direct engagement and integration of Operations stakeholders
Bridged any disconnect between organisational understanding of delivery and the reality on the ground; accurately identifying & communicating the specific blockers to delivery
Developed capability to deliver the full 5-year Integrated Transformation Programme, following the period of intensive TN support
